Question 1

What is Visual Voices?

Accepted Answer

Visual Voices is a monthly subscription service whereby each customer will register an account.
Once you have received a confirmation email that your registration has been successful, you will receive a box of tools and resources that you can use over the month to support and develop your child's communication. 
This will give you the time to work on each box consistently before receiving your next box.
Boxes will be dispatched on the 25th day of each month. Please allow up to 5 working days for your box to arrive.
Each new customer will start with box 1, and each box thereafter will expand on the previous box/es, containing resources and tools that increase in difficulty.
There are 6 boxes in total and at the end of your subscription you will have the tools and resources, and secured the skills that you will need to support communication between you, your child and others in their world.

Question 2

Who Is Visual Voices For?

Accepted Answer

Although Visual Voices was put together with parents who have children with communication difficulties in mind. It would also be a useful tool for childminders, state run nursery schools, primary schools and privately run nurseries.
All of the resources, toys and tools in each of my boxes have been carefully curated as a result of my knowledge and experience, to give any adults working with your child the skills to support them with their communication development

Question 3

Can The Communication Tools Be translated Into Our Home Language

Accepted Answer

I wanted to make my boxes easy to use and accessible for every family that needs them.
Therefore I can make some elements of the boxes using other languages.

Please contact me personally if you would be interested in this services at visualvoices.assist@outlook.com (visualvoices.assist@outlook.com)

Question 4

Can I Can Get Funding For A Visual Voices Subscription?

Accepted Answer

There may be some government funding that can be applied for, that will allow you to register an account with Visual Voices.
As a parent you can apply for 'Disability Living Allowance' (DLA) 
If your application is successful you can use your payments to subscribe to our service.
There are also a number of applications that your child's nursery or school setting can make to secure additional funding for your your child. 
If your child's setting does not already have communication strategies in place to support your child, an application can be made by the setting for Early Years Pupil Premium,  Early Years Inclusion Funding, SEND Inclusion Funding and/or Disability Access funding. 
You may then be able to discuss with your child's setting what the funding will be used for and suggest that a subscription to Visual Voices is made. The resources could then be used as a home learning tool to mirror the strategies used within the setting, or shared between your childcare setting and the home.

Question 5

How Long Will My Delivery Take?

Accepted Answer

Please allow up to 5 working days for your box to arrive.
Boxes will be sent via Royal Mail standard delivery. Boxes can also be posted through Royal Mail's  Tracked delivery service at an extra cost.

Please contact me if you would like to choose this option at visualvoices.assist@outlook.com  
All boxes will be dispatched on the 25th day of each month until your subscription ends.

Question 6

If Something Is Faulty or Damaged.

Accepted Answer

I create each box myself by hand, and take every care to ensure you receive each order in the best condition. 
Sometimes things can go wrong and in the unusual event that something in your box is faulty, damaged or missing, please get in touch with me as soon as possible so that I can put this right for you.
I will always do my best to to replace any faulty items like for like, but sometimes this may not be possible and an alternative will be offered.
Please contact me directly on Visualvoices.assist@outlook.com (Visualvoices.assist@outlook.com)

Question 7

Can I Return My Box?

Accepted Answer

I hope that every customer will be happy with all of their boxes. But if for any reason you are not entirely happy with the contents, you can return your box for a full refund. 
Please email me to explain why you are not happy with your items at Visualvoices.assist@outlook.com

Please Note: Refunds and exchanges will only be issued once returned boxes have been received, and are complete (no used or missing elements) and in their original condition.

Question 8

Can I Cancel Or Pause My Subscription?

Accepted Answer

Yes, you can cancel your subscription at any time after the first three months, but please be aware that there are a total of 12 boxes to collect, allowing you to build your skills and support your child's communication development. Cancelling your subscription will result in you not receiving all of the tools and may put limitations on your child's progress.

If you find that you need longer to progress with any of the boxes, you can pause twice during your subscription.
Please contact me directly on Visualvoices.assist@outlook.com at least 48hrs before the despatch date of the 25th day of each month. Requests after this date will not be be able to be processed.

Each box will be despatched on the 25th day of each month. You can cancel your subscription at anytime after the first 3 months and within one week of the next  box being dispatched e.g. before the 18th day of each month.

Question 9

Can I Change My Shipping Address?

Accepted Answer

All orders will be shipped to the address entered at checkout.
Please take a moment to review your details and make sure all info is correct before checking out

Frequently Asked Questions