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Store Policy

Privacy & Safety 

Your privacy is important to Visual Voices, This Privacy Policy has been created to depict how we gather, use, disclose, and otherwise process your Personal Information.

This privacy policy page clarifies how we gather and make use of your Data when you visit our site www.visualvoices.co.uk

The Visual Voices Privacy Policy was updated on April 17th 2025.

INFORMATION WE COLLECT

Visual Voices may collect Personal Data about you:

  1. Information You Voluntarily Submit when you visit the website;

  2. 2. Automatically, in connection with the use of the Visual Voices Services

We may obtain personal information from you when you sign up on our site, subscribe to receive a Visual Voices box, or participate in a survey, form, or any other e-mail communication between you and Visual Voices that asks for your information. When you sign up or subscribe to our service, we may gather your name, e-mail address, postage information, telephone number or credit card data. Regardless of whether you give such Data is at your decision, and we possibly gather such data in the event that you effectively submit it. On the off chance that you decide not to give the Data we require, you might be not able to access certain services, offers, and content on our site.

2. Automatically, in connection with the use of the Visual Voices Services.

Our servers (which are facilitated by another supplier) gather data about your visit to our site and exercises on our site. This Data incorporates your program, IP address, working framework, area, and date/time that you visit our site. The data our servers gather cause us to direct the site, break down its utilisation, and improve your experience on our site.

COOKIES POLICY

In the same way as other sites, we likewise use cookies on our site. A cookie is a bit of information put away on a webpage hard drive to enable us to improve your access to our site and distinguish rehash guests to our site. Cookies can likewise empower us to track and focus on the interests of our users to improve the experience on our website. Utilization of a cookie is not the slightest bit connected to any by and by recognisable data on our site. You may decline to acknowledge program Cookies by initiating the setting on your browser. Be that as it may, on the off chance that you select this setting, you might not be able to access certain pieces of our site. Note that this Privacy Policy covers just our utilization of cookies and does exclude the utilization of cookies by any third-party service providers.

HOW DO WE USE YOUR DATA?

By and large, individual information you submit to us is utilised either to react to demands that you make or to help us in serving you better. We utilise your information in the accompanying ways:

  1. To help you in creating an account or placing an order

  2. To recognise you as a returning customer

  3. To give the services that you demand

  4. To send you managerial notices, for example, security or bolster messages

  5. To send overviews, offers, and other limited-time materials identified with us

  6. To send periodic information regarding your order, for example, your order tracking number or confirmation.

  7. To give a superior in general experience when you visit our site

DISCLOSURE OF YOUR INFORMATION

We won’t sell, lease or rent mailing records or other users’ information to other people. We utilise the personally identifiable data you give us to satisfy the purpose(s) for which you have given it, to react to and process your particular solicitations for data, and for whatever other reason that we uncover to you at the time we gather your data. We may likewise impart your data to our temporary workers and specialist organisations (for instance, for credit card processing and shipping) whom we hold to help our business and who are bound by authoritative commitments to keep your own data classified and to utilise it just for the reasons for which we unveil it to them. We may likewise give your own data as legally necessary, in a matter of open wellbeing or approach, as required regarding the exchange of our business resources (for instance, on the off chance that we are procured by another organisation or on the off chance that we are sold during insolvency procedures), or in the event that we put stock in accordance with some basic honesty that sharing the Data is important to secure our rights or property..

YOUR ACCESS TO AND CONTROL OVER INFORMATION

You may stop any future contacts from us whenever. You can do the accompanying whatever point by contacting us by methods for the e-mail address or phone number given on our site:

  • See what Data we have about you expecting any.

  • Change/right any data we have about you – this can also be done by you via the ‘my account’ page.

  • Have us eradicate any data we have about you, this does not include any data we are obliged to keep for administrative, legal, or security purposes.

  • Express any stress you have over our use of your data.

DATA RETENTION

We just hold the individual Data we gather from you for as long as your account is active (for example, until your subscription plan runs out) or otherwise for a constrained timeframe as long as we need it to satisfy the reason for which we have at first gathered it unless otherwise required by law.

FURTHER INQUIRIES 

On the off chance that you have any inquiries or remarks about this Privacy Policy or our utilization of your by and by recognisable data, if you don’t mind please get in touch with us. We would be happy to examine any remarks or questions in regards to this Privacy Policy with you.

Shipping & Returns

Shipping Policy

Welcome to Visual Voices' Shipping Policy section. This is where we update you about our shipping methods, packaging, and costs. Our goal is to provide you with clear and straightforward information to build trust and ensure your loyalty!
As part of our commitment to transparency, we want to share our approach to shipping in a way that is easy to understand. 

Visual Voices will ship each box on the 25th of each month. Boxes are sent via Royal Mail Standard Delivery. Please allow at least 5 working days for your parcel to arrive. Please reach out if you have not received your parcel within 10 days

Return & Exchange Policy

At Visual Voices, we believe in ensuring your satisfaction with our products. Our return policy section is designed to provide you with all the necessary information about what to do if you’re dissatisfied with any element of your product. I understand the importance of a straightforward refund or exchange policy in building trust and reassurance for our customers.

Every effort has been made to ensure your box reaches you in the best condition.

Please reach out if you are not happy with any element of your box so that I can put this right for you as soon as possible.

Refunds and exchanges will only be issued when boxes have been returned, are complete and in their original packaging.

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